Privacy Policy

Responsibility for the information collected on dupyra.com lies with dupyra, 14 Craigs Lane, Stirling FK8 2DW, United Kingdom. Whoever has a question about this notice, or about data we may hold, can write to hello@dupyra.com or call 01786 450318.

Opening this website leaves a few technical traces with our hosting provider: the address of your device, the moment of the visit, the page opened and basic details about the browser. We use them only to run the site safely and to find the cause of technical errors.

Writing to us by email or through the form means that your contact details and the content of your message reach us. We use them to understand your request and to answer it, and we ask only for what a reply requires.

The information described here serves a limited set of purposes: running dupyra.com without faults, answering your questions, preparing offers or agreements and meeting the duties that come with running a business.

Depending on the situation, we rely on your consent, on an agreement with you or the steps that come before it, on a duty imposed on us, or on our legitimate interest in a safe and working website. If you leave out the contact details we ask for, we may not be able to reply.

This website uses only technically necessary storage. We do not set advertising cookies, and no analytics service records how you move through our pages or links your visit to other websites.

Your browser shows which entries this website has left, lets you remove them and can refuse new ones. If you block the entries the pages need, some functions of the site may stop working as intended.

We do not trade in personal data. It reaches only the companies that keep this site online and handle our email on our behalf, bound by contract to our instructions, and the authorities that are entitled to request it.

Data may be handled by a provider whose servers or support staff are located abroad. We choose providers who commit to protecting it at the level the applicable rules demand for transfers of this kind.

We keep personal data only as long as it is needed for the purpose it was collected for, or as long as statutory retention periods require. After that it is deleted or the reference to a person is removed.

Server logs are held by our hosting provider for a short period and are then removed automatically. Correspondence stays with us while the matter is open and for a reasonable time afterwards, in case you come back to the same question.

Technical and practical safeguards protect the data we hold against loss, alteration and access by people who are not entitled to it. Where your browser supports it, the connection to this website is encrypted.

Even careful protection cannot make data transfer over open networks entirely safe, and we do not promise absolute security. Internally, only those dealing with your request have access to the correspondence.

You can ask us at any time which data we store about you, request its correction or deletion, have the processing restricted, object to it or receive a copy in a common electronic format. Consent that you have given may be withdrawn at any time; the withdrawal applies from then on.

A message to hello@dupyra.com or a letter to our postal address is enough to use any of these rights. To make sure that information reaches the right person, we may ask you to confirm who you are, and we reply within the period the law sets.

Besides contacting us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

This policy may be updated when the website, our services or the rules that apply to us change. The version on this page, with the date shown at the top, is the one that applies when you visit.

We do not announce every amendment separately, so it is worth checking this page from time to time. Where a change concerns processing that rests on your consent, we ask for that consent again before it takes effect.