Payment and Refunds
How prices, payments, cancellations and refunds are handled.
- Last updated
- 23 October 2026
Ordering, payment, cancellations and refunds at dupyra follow the rules below, which form part of our terms. The prices shown on dupyra.com apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.
Quotations and confirmation of an order
Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.
Complaints about our work
Complaints about the quality of a service should reach us at hello@dupyra.com within 14 days of the work being finished, or by telephone on 01786 450318 before then. We reply within a few working days and agree with you how the matter will be put right, by reworking the service or by refunding part of the fee.
Refunds and part-completed work
Refunds are paid to the original payment method within 14 days of the refund being agreed; where that method can no longer be used, we transfer the amount to a bank account you confirm to us in writing at hello@dupyra.com. We deduct no processing fee. Where a service was carried out as agreed, its fee is not refunded, and for partly completed work we refund what was not provided, less any material or third-party costs agreed with you beforehand.
Changes and cancellations by you
Orders and appointments can be cancelled or moved free of charge up to 48 hours before the agreed date; a call to 01786 450318 or a short message to hello@dupyra.com is enough. For cancellations at shorter notice, or if nobody is present at the agreed time, we may invoice work already carried out and costs we can no longer avoid, though we would rather agree a new date.
If we cannot keep an appointment
If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances beyond our control, we let you know as soon as possible and offer the next available date. If no new date suits you, anything you have already paid for that service is refunded in full.
Paying invoices
Invoices are due within 14 days of their date unless another term has been agreed in writing; the accepted payment methods are listed on each invoice. For larger jobs, an advance payment or payment in instalments can be agreed in the quotation. If an invoice stays unpaid, we send a written reminder before taking further steps.
Right to cancel
Where the Consumer Contracts Regulations 2013 give you a right to cancel a contract agreed by telephone, by email or online, that right applies in addition to this policy. Written notice to hello@dupyra.com within the statutory period is enough, and any work you expressly asked us to begin before withdrawing is then settled separately.